FAQ
FAQ
Customers' most frequently asked questions.
Question Type
Manufacturing Capability:
1. What is the products line for Evyny?
Our main products are brass/silver/stainless steel jewelry.
2. What metal work can Evyny do?
We do casing, stamping, striking, polishing, soldering, texture, acid etching, laser engraving, wire work etc.
3. What kind of modeling technology Evyny use?
For cost efficiency, we choose a project-based modeling method in between hand modeling, 3D print, CNC milling and clay modeling. It is highly depending on the structure and accuracy requirement
4. How thick can Evyny electroplate for an item?
We offer different thickness as you request and cost correlates positively with the thickness. We usually recommend thickness according your requirement and cost.
5.What materials does Evyny use for electroplating?
We offer so many colors such as matt/glossy/antique/rose/pearl gold, matt/glossy/antique silver, oxidized/antique copper, rhodium, antique tin, and gun black etc.
6.What texture can Evyny do?
We offer Florentine finish, hammer finish, satin finish, high polish finish and matt finish etc.
7.What crystal does Evyny use?
We use various crystals according to your sparkling expectation and cost requirements ranging from Swarovski elements, Stellux crystal, Oktant crystal, Czech Preciosa Maxima/red pack/white pack, Chinese crystal. We will help you to find the most cost efficient way by mixing different ranges of crystals for very subtle sparkling difference.
8. What tactics does Evyny have for enamel for a better effect?
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
9.Can Evyny do micro pave setting?
Yes, in addition to traditional prong setting and other types, we also offer micro pave setting and wax pave setting depending on the stone you use.
Experience:
1.What market did Evyny mostly sell to before?
95% of our previous customers are from North America and Western Europe with high quality requirements.
2.What have Evyny learned from previous customers?
We learned by doing and have adapted our system to their high standards both on quality and social compliance.
Products Development:
1.Does Evyny provide sample development service?
Yes. No matter you only have a concept sketch or a physical object, our development team will do it for you from idea storefront. Attention, design might be adjusted based on manufacturing readiness or feasibility with your approval. Certain extra charges may occur if this design is very complicated in addition to cost of modeling.
2.Can Evyny design for me if I just have a brief idea of what I want?
Yes, our designers will design your style as you request according to the demographic of your target market. The involvement of our fashion trend consultants will help you sell successfully in your market. A reasonable rate will be applied for the design.
3.Can Evyny understand my design?
We will send our designers to study your style and target audience after your inquiry. We are confident to understand your design well and deliver what you want.
4.Can Evyny understand my design?
We will send our designers to study your style and target audience after your inquiry. We are confident to understand your design well and deliver what you want.
Order requirements:
1.What is the MOQ?
Usually, the MOQ for each style is 30-50. Usually lower value items have a higher MOQ, and vice versa. MOQ varies by product type and by material you use.
2.Why do we need a MOQ as a requirement?
a) The raw material supplier also imposes a MOQ on us.
b) The fixed cost of manufacturer didn’t justify a small order.
c) We can provide you a better price per piece if it is a big run size.
3.Can Evyny work for me if I am not qualified for the MOQ?
Yes, we just updated our business model to serve customers who are struggling with MOQ. We are offering a flexible MOQ program to help you out from the MOQ requirement.
Pricing:
1.What kind of pricing strategy does Evyny use for my order?
We are using a component pricing for your order and the final price is a sum of these components based on a framework of assumptions and discount rates if applicable.
2.What pricing components will Evyny consider in the quotation?
Components such as material cost, labor cost, manufacturer overheads, delivery time, volume of order, previous order value, and required add-on services etc. will be considered in our offer as EXW price.
3.What assumptions will Evyny make in the quotation?
The cost per piece(EXW price) is based just on the volume of MOQ requirement. Adjustments will be made according to the final volume confirmation for each style. In addition to this, we assume there is no special requirement on package and delivery time. Usually, we provide regular packing for free. And the normal delivery time is 30-45 days upon order confirmed.
4.What can Evyny promise on your price offer?
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
5.Can Evyny quote by pictures?
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
6.Can Evyny quote by pictures?
Yes. We usually quote a conservative price from our side as a reference. This price may not be accurate because we cannot calculate the exact labor and material cost before the sample development.
7.Does Evyny offer discount?
Yes,we have volum discount.The volume discount is based on the run size you order for each style. The bigger run size of each style, the lower per-piece cost you can by volume discount.
Capacity & Delivery time
1.How many pieces can Evyny make in one month?
We can make 150,000 + pieces per month.
2.How many styles can Evyny handle at the same time?
We can handle around 150 styles at the same time.
3.How long it takes to make the prototype?
Usually it takes 7-10 days to make the prototype.
4.What is the lead-time for one style order?
Usually the lead time takes 2-4 weeks depend on volumn.
Payment:
1.What kind of payment does Evyny accept?
We accept bank transfer and PayPal in US dollars. And our payment term is T/T.
2.How much do I need to pay when I place the order?
30% need to be paid after order confirmation, and the rest need to be paid before the delivery.
Shipping:
1.What logistic does Evyny use to ship my order?
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
2. What kind of packing will Evyny provide for my order?
Usually, we provide free packing: 1pc per OPP bag.Bubble bag will be offered if there is any items fragile.
Privacy and Security:
1.Do you sell, share or trade your client data with others?
No, we will protect all our client data and not abuse them for any purpose without your approval.
2.Will you disclose my design to other clients?
No, we understand what the design means to you and will not disclose them to any body for any purpose without your approval.
3.Will you use my design and produce products to sell by your own?
We will keep your design and mold safe and never mass-produce them for selling purpose without your approval.
Social Compliance:
1.Have Evyny taken good care of labors rights?
Yes, we respect every member of our team no matter his position and sex. We are nothing without their hard work and they make all this happen. We give workers extra salary if it is overtime working in addition to normal salary. We provide perks such as improved living condition, free meal, festival party, matchmaking, free training etc. We are like a family mostly and care about each other. And of course, we passed the certification of “working condition assessment”.
2.What is women empowerment program?
This program is to help women who are underprivileged. We would like to offer free training no matter where they are from if they want to learn the manufacturing skill. Or they could choose to be entrepreneurs without any upfront cost since we would lend them money to buy the supply from us without any interest occurred. They can sell our products at home party and the profit will give them more confidence to change their life. Meanwhile, the profit from our side will be reinvested into the women empowerment program as a virtuous circle.
